= sustainable and attractive margins
The Group comprises a number of high quality, specialised businesses which design their individual business models to make them essential to their customers.
Our businesses design their individual business models to provide solutions which closely meet the requirements of their customers. The solutions can be in the form of:
- Highly responsive customer service, such as the next day delivery from stock of essential, but low value items;
- Deep technical support, where we work closely with our customers in designing our products into their specific applications;
- Added value services which, if we did not provide these services, customers would have to pay others to provide them or would require them to invest in additional resources of their own.
By supplying solutions, not just products, we build strong long-term relationships with our customers and suppliers, supporting sustainable and attractive margins.