Powerful, decentralised culture
Our decentralised culture is critical to successful delivery. Our customers and value propositions, as well as our management and performance, are all local. We believe in ownership at the front of the organisation. We have commercial, accountable and empowered management teams, and we support their development with leadership programmes to equip them to manage bigger businesses. We have excellent colleague engagement – a competitive advantage – and we actively manage this with local initiatives to promote safe, inclusive, and engaging environments.